Frequently Asked Questions

What is The Dematerialised?

We are an experiential marketspace for digital fashion NFTs. Powered by the LUKSO blockchain our vision is to converge and nurture the digital fashion ecosystem providing new value, utility and experiences for fashion creators and consumers.

Our experimental yet empathic approach towards our digital fashion value chain aims to evolve the traditional fashion business models of production, consumption and ownership towards a more transparent, efficient and equitable approach.

What is digital fashion?

Digital Fashion is a synthetic representation of a garment or accessory using either a method of pure virtualisation, photogrammetry or a combination of both.

What is a NFT?

An NFT is a non-fungible token. It is a kind of cryptographic currency that is non-divisible (this is the direct meaning of non-fungible) and it can only exist on a blockchain. It has two main roles, its first is that it gives digital assets a unique ‘on-chain’ identity and its second is that it has something called a ‘smart contract’. Within this smart contract it can store data on who has created the NFT and who owns/purchases it. The identity data and the ownership data are openly viewable on the blockchain and therefore transparency, provenance and creative sovereignty can be facilitated.

Do I need a cryptowallet to buy NFTs on THE DEMATERIALISED?

No you do not, we use a system called Universal Profile which is part of the LUKSO blockchain infrastructure. When you buy an NFT with us you just need to set up a profile which is linked to your DEMATERIALISED account and this is where your NFTs will be safely stored.

How can I buy the NFTs on THE DEMATERIALISED? What currencies can I pay with?

You can pay for your digital asset with a credit or debit card, Apple and Google Pay 💰. We also accept these cryptocurrencies via Coinbase: Bitcoin, Ethereum, USDC, and DAI.

How do I log into my profile on THE DEMATERIALISED?

To access your profile, go to the login page, enter your email and you will be sent a unique login link.

How do I log into my Universal Profile?

Logging into your Universal Profile that is connected to your DMAT profile will require a separate magic link. You can find it in your emails with the subject "Universal Profile Access Link". If you cannot find this email please request a new access link here.

Can I get a refund for an NFT I have purchased?

No refunds are permitted on successful NFT purchases or transactions. Should you have any customer service enquiries our support team will resolve issues on a case by case scenario.