Frequently Asked Questions


We are an experiential marketspace for virtual goods. Supporting LUKSO and Ethereum blockchains, DMAT is the playground for web3, fashion and gaming communities. We are paving the way for a new luxury market segment, enabling brands, creators and users to access, trade and utilise digital lifestyle goods.

What is digital fashion?

Digital Fashion is a synthetic representation of a garment or accessory using either a method of pure virtualisation, photogrammetry or a combination of both.

What is a NFT?

An NFT is a non-fungible token. It is a kind of cryptographic currency that is non-divisible (this is the direct meaning of non-fungible) and it can only exist on a blockchain. It has two main roles, its first is that it gives digital assets a unique ‘on-chain’ identity and its second is that it has something called a ‘smart contract’. Within this smart contract it can store data on who has created the NFT and who owns/purchases it. The identity data and the ownership data are openly viewable on the blockchain and therefore transparency, provenance and creative sovereignty can be facilitated.

Do I need a cryptowallet to buy NFTs on THE DEMATERIALISED?

For NFTs on LUKSO: We use a system called Universal Profiles. When creating a DMAT profile, we automatically set up a Universal Profile for you. When you buy an NFT this is where it will be stored.

For NFTs on Ethereum: You will need a crypto wallet (we recommendMetamask) to have the asset transferred to you. You will be prompted to connect your wallet during the payment process or you can even choose to supply your wallet post purchase if you don't have one just yet. Once your wallet is connected, the asset will be transferred to you in under 24 hours. DMAT covers the gas fees for the transfer of the NFT to your wallet.

How can I buy the NFTs on THE DEMATERIALISED? What currencies can I pay with?

You can pay for your digital asset with a credit or debit card, Apple and Google Pay. We also accept these cryptocurrencies via Coinbase: Bitcoin, Ethereum, USDC, and DAI.

If you choose to pay with cryptocurrency, please ensure your wallet has sufficient funds to cover the gas fees for the payment.

How do I log into my profile on THE DEMATERIALISED?

To access your profile, go to the login page, enter your email and you will be sent a unique login link.

How do I log into my Universal Profile?

Logging into your Universal Profile that is connected to your DMAT profile will require a separate magic link. You can find it in your emails with the subject "Universal Profile Access Link". If you cannot find this email please request a new access link here.

Can I get a refund for an NFT I have purchased?

We do not issue refunds on successful NFT purchases or transactions. Should you have any customer service enquiries, our support team will resolve issues on a case by case scenario.